Updated: 25th May 2018
Thank you for visiting this website, operated by Storynate Ltd. Your privacy is important to us. We want our services to be safe and enjoyable environments. This Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following online services:
• any Storynate website that links to this Privacy and Cookies Policy;
• social media or official Storynate content on other websites;
• mobile device and TV Applications (Apps);
It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.
In order to provide you with the full range of Storynate services, we sometimes need to collect information about you.
This Privacy and Cookies Policy explains the following:
• what information Storynate may collect about you;
• how Storynate will use information we collect about you;
• when Storynate may use your details to contact you;
• whether Storynate will disclose your details to anyone else;
• your choices regarding the personal information you provide to us;
Storynate is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the UK Data Protection Act 1998 (these laws are referred to collectively in this Privacy and Cookies Policy as the "data protection laws"). No website can be completely secure; if you have any concerns that your information could have been compromised, please get in touch straight away.
Storynate Ltd (Storynate) is a UK Limited Company. Storynate includes Cloutology and content is made available to users outside the UK.
When we refer to ‘’we’’ or ‘’our’’ or ‘’Storynate’’ we are referring to Storynate and it’s branded services including Cloutology.
When you participate in, access or sign up to any of Storynate’s services, activities or online content, such as blogs, newsletters, competitions, live chats, message boards, web and mobile notifications, telephone, donate money to a Storynate charity appeal, book tickets for a Sorynate events or create an account using Storynate’s online registration system we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or date of birth, as well as information collected about your use of Storynate services (such as what you read or watch on Storynate services and items you have “added” when signed in to your Storynate account).
Where we provide personalised services, we may ask your permission to review third party data about you, for example, your social media feeds, to get to know you better and to provide more effective personalisation. Some of our services may enable you to sign-in via a third party service, such as Facebook. If you choose to sign-in via a third party app, you will be presented with a dialog box which will ask your permission to allow Storynate to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible). Please note that any information that is not required by the particular service you have opted to use will not be retained by Storynate.
Storynate will use your personal information for a number of purposes including the following:
• to provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
• to provide you with the most user-friendly online navigation experience;
• where we provide personalised services, we may analyse the information you supply, as well as your activity on our (and other) services, so that we can offer a more relevant, tailored service. For instance, we could use your browsing or viewing history. If you are signed-in or subscribed to email newsletters, you will receive a personalised service. If you don’t want to receive these services you can unsubscribe from email newsletters, or disable personalisation by emailing email@example.com.
• we may also show you relevant advertising on third party sites
• to contact you about a submission you have made, including any content you provide.
• to use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing the services from the UK or not.
• for analysis and research purposes so that we may improve the services offered by Storynate;
• we may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes; and
• when you access a Storynate website you may see advertising. A certain amount of this advertising is tailored to the individual, a common practice known as online behavioural advertising.
Some information needs to be shared between the different parts of Storynate that are providing you with a service.
Storynate may contact you:
• in relation to any service, activity or online content you have signed up for in order to ensure that Storynate can deliver the services to you, e.g. to verify your email if you sign up for a Storynate service;
• in relation to any correspondence we receive from you or any comment or complaint you make about Storynate products or services;
• in relation to any personalised services you are using;
• in relation to any contribution you have submitted to Storynate, e.g. on Storynate message boards or via text or voicemail message;
• to invite you to participate in surveys about Storynate services (participation is always voluntary);
• to update you on any material changes to Storynate’s policies and practices; and
• for marketing purposes.
We will never contact you to ask for your Storynate account password, or other login information. Please be cautious if you receive any emails or calls from people asking for this information and claiming to be from Storynate.
Storynate will only send you marketing emails or contact you on Storynate platforms where you have agreed to this. We may personalise the message content based upon any information you have provided to us and your use of Storynate platforms.
We may use information which we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter). This could involve showing you an advertising message where we know you have a Storynate account and have used Storynate products and services. If you don’t want to be shown targeted advertising messages from Storynate, some third party sites allow you to request not to see messages from specific advertisers on that site in future. If you want to stop all personalised services from Storynate, including targeted advertising messages on third party sites please contact firstname.lastname@example.org.
Will Storynate share my personal information with anyone else?
We will keep your information within Storynate except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies, including for child protection reasons) or as described below.
We may share your information across across other Storynate services where this is necessary to provide you with a service you have requested, for example, when you register outside the UK or where you register to purchase content from Storynate.
Generally, we will use your information within Storynate and will only share it outside Storynate where you have requested it or given your consent. However, we may share with third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites, as set out in in this policy. Sometimes Storynate uses third parties to process your information on our behalf, for example to provide services or analysis. Storynate requires these third parties to comply strictly with its instructions and Storynate requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.
We may share your personal information internally i.e. with other Storynate divisions.
If you post or send offensive, inappropriate or objectionable content anywhere on or to Storynate website or otherwise engage in any disruptive behaviour on any Storynate service, Storynate may use your personal information to stop such behaviour.
Where Storynate reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be libelous), Storynate may use your personal information to inform relevant third parties such as your employer, school email/internet provider or law enforcement agencies about the content and your behaviour.
If you are aged 18 or under, please get your parent/guardian's permission before you provide any personal information to Storynate.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Storynate.
You can have your information with Storynate deleted by emailing email@example.com your request (from the relevant email address).
Under the UK Data Protection Act you have the right to request a copy of the personal information Storynate holds about you and to have any inaccuracies corrected. (We charge £10 for information requests and require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files.
Wherever you are, please email firstname.lastname@example.org or write to Privacy, Storynate, PO Box 6256, Newbury RG14 9NL UK. We will need two copies of forms of identification, which can be:
Utility bill (from last 3 months)
Current vehicle registration document
Bank statement (from last 3 months)
Rent book (from last 3 months).
Cloutology is published in the UK by Storynate Ltd and is made available to international users accessing the website from outside the UK. All personal information submitted by users outside the UK will be processed in accordance with this Privacy and Cookies Policy. Where there is a conflict, the local terms will apply.
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a "device") web browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your web browser if your browser's preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on Storynate website. However, you can change your cookie settings at any time.
On Storynate websites, cookies may record information about your online preferences and allow us to tailor our websites to your interests.
Please note that during your visits to Storynate websites you may notice some cookies that are not related to Storynate or Storynate’s contractors.
To support our content, we sometimes embed content from social media and other third party websites. These may include YouTube, Twitter, Facebook, SoundCloud, Vine, Instagram, Pinterest and Flickr. As a result, when you visit a page containing such content, you may be presented with cookies from these websites and these third party cookies may track your use of the Cloutology website. Storynate does not control the dissemination of these cookies and you should check the relevant third party's website for more information. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Cloutology website.
Storynate and third party websites may use Google Analytics to collect data
It is important to note that if you change your settings and block certain cookies, you may not be able to take full advantage of some features of Storynate services, and we might not be able to provide some features you have previously chosen to receive.
Your web browser may also provide Storynate with information about your device, such as an IP address and details about the browser that you are using. It may be possible for you to choose to provide Storynate with access to your device's location through the web-browser. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to Cloutology and other Storynate services and this may be captured by performance cookies.
DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests.
When you download or use Storynate apps on your mobile device or TV, information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie, such as by enabling the app to‘remember’you or provide you with the content you have requested.
Your web browser or device may also provide Storynate with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular copy of the app you are running).
If you have any concerns about the information which might be accessed from or stored on your device by Storynate, you may wish to only access Storynate content through a web browser and review your web browser settings.
If you any questions or comments about this Privacy and Cookies Policy please contact:
PO Box 6256
Newbury RG14 9NL